Voconiq delivers a community survey and engagement approach that helps companies, industries, and governments to understand what matters most to community members and how to develop stronger relationships with communities.

Олон нийтийн хандлагын мэдээллийг цаг хугацааны явцад цуглуулж, дүн шинжилгээ хийж, хүртээмжтэй, хэрэгцээтэй хэлбэрээр компани болон нийгэмд буцааж өгдөг. Энэхүү үйл явц нь байгууллага, үйлдвэрүүдэд нийгэмд чухал ач холбогдолтой асуудлуудыг идэвхтэй ойлгож, шийдвэрлэх боломжийг олгодог.

The survey can be completed on the same device more than once, by design. Our systems are designed to allow multiple entries into the survey from the same computer or device so that multiple people can complete the survey from the same public machines (for example, from the library or other public computers). This is critical to ensure equitable and inclusive access to community members who may not have their own computer or internet (or struggle using such things at home). 

However, the issue of multiple survey entries from a single individual potentially skewing the data is something that we take seriously. Our data processing is sophisticated and flags every instance of an additional entry from the same device, as well as flagging similar results from multiple different devices (where, for example, the same individual has completed the survey from multiple different devices). The system alerts us to perform additional checks on these responses (which include both an inspection by a data scientist and via advanced statistical processing). Where multiple responses are deemed to be from the same individual, surplus responses are disregarded and removed from inclusion in the survey results. 

In addition, we design our surveys to enable us to provide a deeper insight or understanding of complex issues – the weight of responding or proportion of responses that are supportive of an issue is only one part of the results delivered. Of greater interest will often be the average ratings within different groups and how they differ.

Voconiq has a strict ethics framework that protects the rights of participants. All data are maintained securely, and no personal information or information that would enable identification of individuals is made available to the organisation or any other party. Participant confidentiality is assured. All Voconiq processes comply with or exceed the requirements of the Privacy Act 1988. 

Within Voconiq, participant personal information and their survey response data are kept physically separate and only accessible by a small number of senior project members. All other parties, including the commissioning organisation, receive an aggregated summary of responses by the community, not the raw data.