Voconiq Local Voices

Our Innovative Local Voices Methodology

The Voconiq Local Voices program is designed to:

Bring the voices of community inside your organisation

Provide a data-driven approach to social performance

Reduce your risk and build social licence

The Voconiq Local Voices approach to community engagement and insight collection

Our approach follows an innovative trust building methodology developed through 15 years of research in Australia’s national science agency, CSIRO, and then Voconiq.

It is based on extensive research into the mechanics of how to build an organisations' social license to operate, honed in more than a dozen countries with hundreds of thousands of community respondents.

We identify what factors are most important to your organisation’s ability to achieve and maintain a social license to operate.

We do this by working with the community to measure a range of elements - to find out what specifically can build their trust and acceptance of your operations.

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Unlocking your Social Licence to Operate with Local Voices

We have developed a way to identify the key factors most important to your organisation’s ability to achieve and maintain a social licence to operate using sophisticated statistical techniques in the analysis of survey and interview data.

Community Engagement and Trust Building

We collaborate with the community to measure their attitudes on various issues, challenges, and benefits related to your asset. By assessing the quality of your relationship, we determine what's crucial for building trust and acceptance. This provides a clear ‘recipe’ for fostering stronger relationships and reducing social risks.

Targeted Insights for Action

For Site Teams: Filtering out the noise to focus on what matters, optimising resource allocation.
For Management Teams: Evaluating social performance against a standard and supporting site teams effectively.

Transforming Insights into Action

Effective action starts with clear communication. Local Voices excels in turning complex social data into accessible narratives, enabling prioritised action.

Interactive Dashboard

Our secure, interactive dashboard is a core feature of Local Voices deployment and allows you to filter results by demographic and geographic features of engaged communities. This, coupled with Voconiq training, ensures that everyone in your organisation can access and interpret the data effectively.

Customised Community Engagement

The Local Voices process includes a co-branded community engagement strategy tailored to your context. Our collateral templates and multi-channel communication strategies inform the community about Local Voices and the benefits of participation.

Community Rewards Program

Each completed survey results in a donation from Voconiq to a local not-for-profit organisation, enhancing community outcomes and encouraging participation.

Local Voices brings the voices of community inside your organisation to:

Identify the key drivers of relationship strengths and risks, providing a science-based ‘recipe’ for improving social licence

Provide baseline data on these material drivers of social licence and how they change over time

Inform action on the ground and inform strategic decision making

Relationships between organisations and the communities they work alongside are dynamic. The Local Voices program is designed to track the key issues in your relationships over time after establishing a comprehensive baseline of community sentiment.

Local Voices has two main components:

An ‘Anchor’ Survey

conducted at the beginning of a cycle of activity (every 2 or 3 years to re-establish SLO drivers)
designed to provide detailed, baseline community sentiment data at the beginning of deployment
approximately 15-20 minutes length, and

Ongoing ‘Pulse’ surveys

short, regular check ins on key issues (5-7 mins in length)
designed to track material issues impacting SLO identified in the Anchor survey and social performance
frequency depends on how dynamic the relationship between community and company is
explore focal topics using our battery of validated survey blocks

Ready to grow with you

For organisations with multiple asset locations or large areas of operation, Local Voices provides a consistent and systematic way to listen to diverse communities. As a social listening platform, adding new Local Voices deployments is easy and allows your use of the program to grow alongside your own.

The data from multiple Local Voices deployments are organised efficiently within our dashboards to provide different levels of relevant aggregation – whether you are interested in the local, regional, product group, or Enterprise view of your social performance, Voconiq has the capability and customer success stories to support you.

Onboarding for your success

All communities are different, and all community engagement teams are busy. Our experienced deployment planners are experts in seamlessly and efficiently bringing Local Voices to life for your organisation.

You can drive this process yourself through our Voconiq online platform, via a structured meeting process, or through an accelerated workshop process. In whatever way you prefer to get there, Voconiq will support your success through a structured onboarding process.

Telling your story to the world

With the rise of ESG and increasingly stringent reporting standards, Local Voices provides the evidence your stakeholders need to feel confident about your social performance credentials. Utilising Local Voices data, your organisation can share compelling, data-driven stories about managing key business risks.

Our customers have also leveraged Local Voices data in various ways, such as informing short-term site-based incentive schemes and serving as a key metric in Sustainability Linked Loans (SLLs).

Be prepared for a world in which it is no longer enough to say you’re a responsible organisation. Provide the world with evidence through the voices of the communities you work alongside.

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