We provide evidence-based insights and seek to build the capacity of companies, industries and institutions so they can manage their social performance with greater confidence.

We do this through a seamless integration of engagement science, data analytics, and tailored advisory services.

Data is collected in a number of ways, from research on a global scale through to the local level. We use mobile technologies, face to face data collection, and online survey tools so insights can be communicated in close to real time.

We give communities across the world the opportunity to confidentially express their views and experiences with industry or organisations in their local area through the Voconiq Local Voices program.

This program consists of a detailed Anchor baseline survey followed by regular Pulse surveys tracking the significant drivers of trust and social acceptance. These surveys can be completed online, on mobile, or through brief phone interviews.

With this information, our engagement science and proprietary data analytics, we can deliver ongoing actionable social insights. For Local Voices customers, this means more informed and timely decisions, such as prioritised investments of resources and energy into issues that matter most to their community relationships.

For community, they can project their voices through a meaningful, constructive channel, and every survey can help earn rewards for local not-for-profit groups through the Voconiq Local Voices Community Reward Program.

Learn more about Local Voices

Voconiq Citizen Voices delivers a detailed understanding of community attitudes towards an industry, sector or large corporate customers. Conducted at the national, regional, or multi-country level, we typically conduct annual studies to help our customers better align their activities with national sentiment, expectations, and the drivers of social licence.

Voconiq Citizen Voices samples are large and representative of the population, allowing for the application of powerful data analytic techniques for deeper insights and understanding. Conducting detailed Anchor surveys annually allows for trend analysis and evaluation of engagement and communication strategy effectiveness while also providing granular demographic information for specific tactical social performance interventions.

Our large scale research activities can also be used to complement Voconiq Local Voices programs through national benchmarking of local community attitudes. Programs of qualitative stakeholder interviews are often viewed by our customers as an essential part of the Voconiq Citizen Voices process, providing additional richness to the quantitative survey insights and an early demonstration of commitment to stronger social performance. Voconiq Citizen Voices customers may also opt to house all of their data in a powerful, secure, interactive online dashboard for conducting their own unique data interrogation.

Learn about one of our Citizen Voices projects here

The Voconiq Advisory Team is available to assist our customers to maximise the value of their investment in Local Voices and Citizen Voices.

Voconiq Advisory provides your organisation with social performance experts who can help to improve the way you engage with communities, build organisational capacity, and address complex issues. Voconiq Advisory services include:

Integration of Voconiq Local Voices and Citizen Voices data into systems, internal and external reporting mechanisms, and community engagement strategies.
Complementing Voconiq data with qualitative research and stakeholder interviews.
Training and capacity building to help your organisation use data and improve social performance.
Advising on social performance frameworks, systems and approaches.
Social impact assessment and management advice.
Program monitoring and evaluation.