Social license to operate is the ongoing acceptance of an organization’s work by the communities around it. That acceptance can change over time.
Community trust
measuredunderstoodtrackedearnedmeasuredunderstoodtrackedearnedmeasured
We help organisations understand the drivers that influence community trust and acceptance over time. Measuring community views and experiences helps identify risk early, supports better decisions, and builds stronger relationships.
Explore how community insights work
Engagement Science is our approach to understanding social license – what drives community trust and acceptance of an organization’s activities.
By tracking trust and acceptance over time, Voconiq can show you where and why trust is rising or falling, creating an early warning system for greatest impact.
Local Voices provides site specific insight into the communities around an asset. Local Voices Enterprise provides consistent and systematic across multiple assets. Citizen Voices help understand the drivers of social license at a national scale.
Trusted by organizations worldwide
Community trust is easy to get wrong
Most organizations talk to their communities. Often the feedback they get is inconsistent, hard to compare, and dominated by the loudest voices. Without reliable data, this feedback rarely influences decision making.
Common challenges include
-
Different sites collecting data in different ways.
-
Issues only recognized once they become conflicts.
-
Community engagement teams struggling to secure resources without clear evidence.
At Voconiq, we use a scientific approach to measure and track trust and acceptance over time.
Measuring what drives trust and acceptance
At Voconiq, we developed our Engagement Science approach to identify the drivers that influence trust and acceptance.
We listen to people across the whole community, not just a small group of stakeholders. We then analyze what they tell us to understand, what matters most and the drivers shaping trust.
It also brings community insight into the same decision-making framework as other business risks. Clear metrics can be understood, compared, and acted on across the organisation.
Impact by numbers
Transparency to transform is a core value at Voconiq. We let the numbers speak for themselves.
10+ years
200k+
512+
18+
How we turn insights into action
We listen to communities
We collect views from across the community using representative surveys, so the results reflect the broader community, not just the loudest voices.
Voconiq's Trust Model
We identify what drives trust
We analyse the data to identify the drivers that influence trust and acceptance, and how strongly each factor affects outcomes.
benchmark against best practices
We track change over time
We repeat surveys to track changes in trust and acceptance, so emerging issues can be identified early.
decision making with data
We turn insight into action
We provide clear reporting and dashboards that show where to focus, so teams know what to act on and why. We support organisations to close the loop by sharing results with communities and showing how feedback has informed decisions and actions.
Network of Global Partners
Voconiq’s partnerships with regional experts and data collection specialists means we’ve got you covered. Our extensive network of partners around the world share the same rigorous dedication to repeatable, governable, and ethical practices.
Our solutions
Measure relationships around a specific site or project, and track how trust changes in the surrounding community with Local Voices
Measure what people across a region or country think about an issue or industry, and what influences trust at a broader level with Citizen Voices
Bring together insight across sites and projects so you can see patterns, compare like for like, and support organisation-wide decisions with Voconiq's Enterprise solution.
Our story
Why this approach works
We help organisations understand how they are perceived by the communities affected by their activities, and bring that perspective into everyday decisions.
-
Methodology developed through more than a decade of social science research within Australia’s national science agency
-
Based on social science and real-world data.
-
Independent data collection with strong ethical standards.
-
Identifies the key drivers of trust and acceptance.
-
Long-term tracking to see how relationships change
