Community trust

measuredunderstoodtrackedearnedmeasuredunderstoodtrackedearnedmeasuredunderstoodmeasured

We help organizations understand the drivers that influence community trust and acceptance over time. Measuring community views and experiences helps identify risk early, supports better decisions, and builds stronger relationships.

A smiling woman standing on a front doorstep showing Voconiq identification.

Explore how community insights work

Samfélagssamningur

Félagslegt leyfi til starfsemi er áframhaldandi samþykki á starfi stofnunar af hálfu samfélaganna í kringum hana. Það samþykki getur breyst með tímanum.

People talking with the community and gathering opinion data
Engagement Science

Engagement Science is our approach to understanding social license – what drives community trust and acceptance of an organization’s activities.

People looking at a device together
Áhrif

By tracking trust and acceptance over time, Voconiq can show you where and why trust is rising or falling, creating an early warning system for greatest impact.

People putting hands on top of one another in a stack in the center of a circle
Lausnir

Local Voices veitir staðbundna innsýn í samfélögin í kringum eign. Local Voices Enterprise veitir samræmda og kerfisbundna innsýn yfir margar eignir. Citizen Voices hjálpar til við að skilja drifkrafta samfélagslegs starfsleyfis á landsvísu.

Two people in white coats looking at a monitor together

Trusted by organizations worldwide

  • AgriFutures
  • First Quantum Minerals
  • Australian Eggs
  • Lundin Mining
  • PowerLink
  • Rio Tinto
  • Transurban
  • Agnico Eagle
  • Glencore
  • World Horse Welfare
  • Yamana Gold

Community trust is easy to get wrong

Most organizations talk to their communities. Oft eru endurgjöf sem þau fá ósamræmd, erfið í samanburði og stjórnað af háværustu röddunum. Without reliable data, this feedback rarely influences decision making.

Common challenges include

  • Different sites collecting data in different ways.

  • Issues only recognized once they become conflicts.

  • Community engagement teams struggling to secure resources without clear evidence.

At Voconiq, we use a scientific approach to measure and track trust and acceptance over time.

Community members collaborating on digital engagement initiatives

Measuring what drives trust and acceptance

At Voconiq, we developed our Engagement Science approach to identify the drivers that influence trust and acceptance.

We listen to people across the whole community, not just a small group of stakeholders. We then analyze what matters most to them and the drivers shaping trust.

It also brings community insight into the same decision-making framework as other business risks. Clear metrics can be understood, compared, and acted on across the organization.

Hvað er Engagement Science?
Description of the image
Map of the globe, with the locations of several Voconiq projects marked

Impact by numbers

Gagnsæi til umbreytingar er kjarnagildi hjá Voconiq. Við látum tölurnar tala sínu máli.

17+ years

of research into trust

1mil+

community voices heard

512+

communities included in the data

18+

locations globally

How we turn insights into action

We listen to communities

We collect views from across the community using robust, validated surveys, so the results reflect the broader community, not just the loudest voices.

Sjá Social License Insights
Picture of people gathered around a circle on a grassy lawn, discussing ideas

Voconiq's Trust Model

We identify what drives trust

We analyze the data to identify the drivers that influence trust and acceptance, and how strongly each factor affects relational outcomes.

Hvað er Engagement Science?
A picture of letter blocks spelling trust

benchmark against best practices

We track change over time

We collect data over-time to track changes in trust and acceptance, so emerging issues can be identified early.

Lærðu um viðmið
A picture of many clocks showing different times

decision making with data

We turn insight into action

We provide clear reporting and dashboards that show where to focus, so teams know what to act on and why. We support organizations to close the loop by sharing results with communities and showing how feedback has informed decisions and actions.

See our impact
People making plans around a computer screen that shows different data visualisations

Netverk alþjóðlegra samstarfsaðila

Voconiq’s partnerships with regional experts and data collection specialists means we’ve got you covered. Our extensive network of partners around the world share the same rigorous dedication to professional, repeatable, and ethical practices.

Our solutions

Local Voices

Measure relationships around a specific site or project, and track how trust changes in the surrounding community with Local Voices

Two people discussing topics with other people
Citizen Voices

Measure what people across a region or country think about an issue or industry, and what influences trust at a broader level with Citizen Voices

A crowd of people gathered in a local conference hall
Enterprise

Bring together insight across sites and projects so you can see patterns, compare like for like, and support organization-wide decisions with Voconiq's Enterprise solution.

Business people discussing outcomes around a large table

Our story

Why this approach works

We help organizations understand how they are perceived by the communities affected by their activities, and bring that perspective into everyday decisions.

  • Methodology developed through more than a decade of social science research within Australia’s national science agency

  • Based on social science and real-world data.

  • Independent data collection with strong ethical standards.

  • Identifies the key drivers of trust and acceptance.

  • Long-term tracking to see how relationships change

Lesa sögu okkar
Description of the image

Take control of your social performance