La licencia social para operar es la aceptación continua del trabajo de una organización por parte de las comunidades que la rodean. Esa aceptación puede cambiar con el tiempo.
Community trust
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We help organizations understand the drivers that influence community trust and acceptance over time. Measuring community views and experiences helps identify risk early, supports better decisions, and builds stronger relationships.
Explore how community insights work
Engagement Science is our approach to understanding social license – what drives community trust and acceptance of an organization’s activities.
By tracking trust and acceptance over time, Voconiq can show you where and why trust is rising or falling, creating an early warning system for greatest impact.
Local Voices proporciona información específica del sitio sobre las comunidades alrededor de un activo. Local Voices Enterprise proporciona información coherente y sistemática en múltiples activos. Citizen Voices ayuda a comprender los impulsores de la licencia social a escala nacional.
Trusted by organizations worldwide
Community trust is easy to get wrong
Most organizations talk to their communities. A menudo, la retroalimentación que reciben es inconsistente, difícil de comparar y está dominada por las voces más fuertes. Without reliable data, this feedback rarely influences decision making.
Common challenges include
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Different sites collecting data in different ways.
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Issues only recognized once they become conflicts.
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Community engagement teams struggling to secure resources without clear evidence.
At Voconiq, we use a scientific approach to measure and track trust and acceptance over time.
Measuring what drives trust and acceptance
At Voconiq, we developed our Engagement Science approach to identify the drivers that influence trust and acceptance.
We listen to people across the whole community, not just a small group of stakeholders. We then analyze what matters most to them and the drivers shaping trust.
It also brings community insight into the same decision-making framework as other business risks. Clear metrics can be understood, compared, and acted on across the organization.
Impact by numbers
La transparencia para transformar es un valor fundamental en Voconiq. Dejamos que las cifras hablen por sí solas.
17+ years
1mil+
512+
18+
How we turn insights into action
We listen to communities
We collect views from across the community using robust, validated surveys, so the results reflect the broader community, not just the loudest voices.
Voconiq's Trust Model
We identify what drives trust
We analyze the data to identify the drivers that influence trust and acceptance, and how strongly each factor affects relational outcomes.
benchmark against best practices
We track change over time
We collect data over-time to track changes in trust and acceptance, so emerging issues can be identified early.
decision making with data
We turn insight into action
We provide clear reporting and dashboards that show where to focus, so teams know what to act on and why. We support organizations to close the loop by sharing results with communities and showing how feedback has informed decisions and actions.
Red de socios globales
Voconiq’s partnerships with regional experts and data collection specialists means we’ve got you covered. Our extensive network of partners around the world share the same rigorous dedication to professional, repeatable, and ethical practices.
Our solutions
Measure relationships around a specific site or project, and track how trust changes in the surrounding community with Local Voices
Measure what people across a region or country think about an issue or industry, and what influences trust at a broader level with Citizen Voices
Bring together insight across sites and projects so you can see patterns, compare like for like, and support organization-wide decisions with Voconiq's Enterprise solution.
Our story
Why this approach works
We help organizations understand how they are perceived by the communities affected by their activities, and bring that perspective into everyday decisions.
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Methodology developed through more than a decade of social science research within Australia’s national science agency
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Based on social science and real-world data.
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Independent data collection with strong ethical standards.
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Identifies the key drivers of trust and acceptance.
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Long-term tracking to see how relationships change
